Weeding out the square pegs for your round hole is only the beginning.
For our inaugural Ask An Entrepreneur, I spoke to my good friend Shannon Gail Clemonds owner/operator of Shannon Gail. Shannon Gail is a Chicago-based event planning firm producing 90+ weddings and events per year locally and across the United States. The team is comprised of a unique blend of business and event professionals with backgrounds in finance, marketing, design, venue management, hospitality, and catering and prides itself on being the go-to expert in all areas of event production. In its 10 years of business, the company has continued to set the bar for event management standards and has built an impressive resume of corporate and social clientele.
Your operations manager manages operations because they know operations. Your accountant knows accounting. Your marketing director knows marketing. Would you want the hospital administrator second-guessing your doctor? Probably not. In this same vein, don’t second-guess your team leads. They eat, sleep, and breathe these areas.
People want to know what is expected of them. Failure to apply a consistent standard of delegation will deflate morale and inflate indifference. If your team isn't clear on what they can do, they will do nothing. Inevitably, prolonged exposure to inconsistent delegation will result in an inefficient organization--you will have to make the final decision on everything from which vendor use for coffee to what color ink is in the pens at the front desk.
Management does not equal leadership and leadership does not equal management. These two skills are as disparate as apples and oranges. Managing leaders must strive valiantly to maintain separation between the two and whenever possible, err on the side leadership.
We have all been put in situations beyond our control. We have all experienced a time where our fate or the fate of our organization rested squarely in the hands of someone or something over which we had no influence or authority. However, in my experience, there is always something you can do to improve the situation for customers.