As a budget conscious business professional, I love to get a good deal for my company. If I can save $20/month by changing vendors--I’ll do it. No amount is too small. There is, however, one place I will never skimp—people.
Consistency in Delegation
People want to know what is expected of them. Failure to apply a consistent standard of delegation will deflate morale and inflate indifference. If your team isn't clear on what they can do, they will do nothing. Inevitably, prolonged exposure to inconsistent delegation will result in an inefficient organization--you will have to make the final decision on everything from which vendor use for coffee to what color ink is in the pens at the front desk.
Management <> Leadership
Do Something: What to do when you can't do anything.
We have all been put in situations beyond our control. We have all experienced a time where our fate or the fate of our organization rested squarely in the hands of someone or something over which we had no influence or authority. However, in my experience, there is always something you can do to improve the situation for customers.
