Posts tagged #OrgDesign
Your Internal Support System Wouldn’t Survive 5 Minutes with Customers | Your employees are your most important customers. Treat them like it.
Your Internal Support System Wouldn’t Survive 5 Minutes with Customers | Your employees are your most important customers. Treat them like it.

Employees shouldn’t need a map to get help. If your internal support system wouldn’t survive five minutes with customers, it’s time to redesign it—because your employees are your most important customers.

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Operations Strategy, Leadership, Leadership in Action, StrategyLen Musielak#Operations, #InternalSupport, #Leadership, #OrgDesign, #EmployeeExperience, #SHIELDIllinoisComment
Return to Office? Try Mandated Remote Instead. Before You Mandate Return to Office, Mandate Remote Weeks
Return to Office? Try Mandated Remote Instead. Before You Mandate Return to Office, Mandate Remote Weeks

Return-to-office mandates are everywhere. But if you lead a multi-location company, you’re focused on the wrong test. Try this instead: mandate a remote week for your HQ team and see what breaks. What fails without hallway access or proximity? That’s where your structure is weakest—and where scale will fail.

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Operations Strategy, Leadership, Leadership in ActionLen Musielak#RemoteWork, #Leadership, #Operations, #ProximityBias, #OrgDesign, #FieldTeams, #SHIELDIllinoisComment